Impressum und Kontakt
The owner of this website is: Roots Radicals GmbH Schivelbeiner Str. 10, 10439 Berlin Germany Email: hello@rootsradicals.berlin Phone number: 017685260145 VAT ID: DE326482827 The legal representative(s) of Roots Radicals GmbH : Monica Kisic Aguirre 1. General 1.1 We are registered at Amtsgericht Charlottenburg under the license or registration number: HRB 210119 B 1.2 In accordance with the Regulation on Online Dispute Resolution in Consumer Affairs (ODR Regulation): We would like to inform you about the opportunity for consumers to submit complaints to the European Commission’s online dispute resolution platform that can be found at the following URL: ec.europa.eu/odr We are willing or obliged to participate in dispute resolution procedures before a consumer arbitration board. 1.3 Die Eigentumsanteile der Gesellschaft (Aktienkapital), die von ihr ausgegeben wurden: € 25,000
AGB
General terms and conditions 1. Accepting this Terms and conditions This document and the other documents that we reference below make up our Terms and conditions (hereinafter, the Terms). The Terms are a legally binding contract between you and Roots Radicals GmbH (hereinafter, Roots Radicals). This contract sets out your rights and responsibilities when you use rootsradicals.berlin and the other services provided by Roots Radicals (the services for the sellers included, see below; hereinafter, the Services), so please read it carefully. A. The other documents. If you use any of our services, you agree to these Terms, to our Privacy policy, and to the specific rules that are relevant for you, depending on how you use Roots Radicals’s Services: - If you use our Services to browse or shop, you can read the Customer policy here. All of these policies are a part of our Terms, so be sure to read the ones that are relevant for you. 2. Privacy Our Privacy Policy details how your information is used when you use Roots Radicals’s Services. By using our Services, you're also agreeing that we can process your information in the ways set out in the Privacy Policy, so please read it here. 3. Disputes The EU Commission provides a platform for out-of-court settlement of disputes. This provides information on customers’ rights and gives consumers the opportunity to resolve disputes in connection with their online order without the intervention of a court. External link to reach the platform: https://ec.europa.eu/consumers/odr 4. Changes to the Terms Roots Radicals may update these Terms from time to time. If the changes are material, Roots Radicals will notify them by posting the changes through the Services and/or sending you an email or message about the changes. That way you can decide whether you want to continue using the Services. Changes will be effective upon the posting of the changes unless otherwise specified. You are responsible for reviewing and becoming familiar with any changes. Your use of the Services following the changes constitutes your acceptance of the updated Terms. 5. Contact If you have any questions about the Terms, please email us at hello@rootsradicals.berlin Last Updated: 25th May, 2021. TERMS OF USE Last updated January 05, 2021 AGREEMENT TO TERMS These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Roots Radicals GmbH, doing business as Roots Radicals ("Roots Radicals", “we”, “us”, or “our”), concerning your access to and use of the rootsradicals.berlin as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). The Site provides an online shop for the following goods, products, and/or services: zero waste Roots Radicals products, merchandising, workshops and education groceries and logistics services (the “Marketplace Offerings”). In order to help make the Site a secure environment for the purchase and sale of Marketplace Offerings, all users are required to accept and comply with these Terms of Use. You agree that by accessing the Site and/or the Marketplace Offerings, you have read, understood, and agree to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND/OR THE MARKETPLACE OFFERINGS AND YOU MUST DISCONTINUE USE IMMEDIATELY. Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted. The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. The Site is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms of Use prior to you using the Site. INTELLECTUAL PROPERTY RIGHTS Unless otherwise indicated, the Site and the Marketplace Offerings are our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site or the Marketplace Offerings and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission. . Platform & services A. Services for CUSTOMERs. The service offered by Roots Radicals allows CUSTOMERs to: - look at the available products that can be purchased through the website; - select the products that the user intends to order and purchase; - choose between delivery or pickup and between the different ways of receiving the order: i. DHL ii. Green-Circle - since Roots Radicals products might be out of stock. For this reason the CUSTOMER can previously choose between two options: i. Find Best Match: by default, the SELLER will do the best to pick a replacement for your item. In this case, Roots Radicals updates, if necessary, the price payable by the CUSTOMER for the different product; ii. Don’t Replace: If you’d rather not replace, choose this option and get refund of any non-found items; - pay the amount due for the purchase of the products. 2. The order A. Products. The CUSTOMER can find information about the products and a description of the products on Roots Radicals website. The information is only informative and intended to enable the CUSTOMER to assess the products before making a purchase. B. Placement of the purchase order. Placement of the purchase order by Roots Radicals entails the immediate charge of the amount of the expense according to the selected payment method. Following the placement of the order, the CUSTOMER will receive an email confirmation of the purchase with express indication of the summary of the ordered products and their prices, the delivery date, and the general and special conditions applicable to the order. C. PRODUCT OUT OF STOCK: since Roots Radicals products might be out of stock. For this reason the CUSTOMER can previously choose between two options: i. Find Best Match: by default, the SELLER will do the best to pick a replacement for your item. In this case, Roots Radicals updates, if necessary, the price payable by the CUSTOMER for the different product; ii. Don’t Replace: If you’d rather not replace, choose this option and get refund of any non-found items; - pay the amount due for the purchase of the products. D. Payment methods. The CUSTOMER can pay the purchase price through one of these payment methods of choice: - cards (Visa, Mastercard, or American Express); - Paypal - Direct Bank Transfer For the payments Roots Radicals uses a PCI-compliant service provider. 3. Delivery & pickup Roots Radicals will process the order within 1-2 business days of receiving it. The CUSTOMER can reschedule the time slot if it's a local order delivered by Green-Circle. The CUSTOMER will receive a link to select it's time slot, or with a confirmation of sending the order. A. Delivery & pickup fees. Roots Radicals charges fees per delivery. For pickup the order has no cost in delivery. For orders in Germany for over 65 eur the delivery fee is free, and for orders over 45 eur in Berlin, the delivery fee is free. B. Reusable packaging. The CUSTOMER receives all of the products in glass jars which have an added deposit of 0,25 cents. When returned, the customer will get a return on their next order. We call this our "Pfand System".
Widerrufsbelehrung
A. PRODUCT OUT OF STOCK: since Roots Radicals products might be out of stock. For this reason the CUSTOMER can previously choose between two options: i. Find Best Match: by default, the SELLER will do the best to pick a replacement for your item. In this case, Roots Radicals updates, if necessary, the price payable by the CUSTOMER for the different product; ii. Don’t Replace: If you’d rather not replace, choose this option and get refund of any non-found items; - pay the amount due for the purchase of the products. B. Exclusion. The right of refund/return is excluded for perishable food (e.g., dairy products, fresh fruit and vegetables) or food whose expiration date has been exceeded. The right of refund/return is also excluded for sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. C. Exercise. The CUSTOMER may exercise the right of refund/return in relation to the products other than those listed in the previous paragraph. In cases where the exercise of the right of refund/return is allowed, the CUSTOMER has the right to refund/return for any reason, without any need to provide explanations and without any penalty. To exercise the right of refund/return, the CUSTOMER must send to Roots Radicals, within 14 days from the date of delivery of the products, a written communication by email to the following e-mail address hello@rootsradicals.berlin, expressly declaring its intention to refund/return and providing the following additional information: - purchase order number and date of delivery; - the name and address of the CUSTOMER and an indication of an email; - the code of the article or articles for which the right of refund/return is intended to be exercised. In response to the receipt of the communication of exercise of the right of refund/return, Roots Radicals will open a practice for the return and will communicate to the CUSTOMER the instructions on how to return products. Roots Radicals will refund to the CUSTOMER the full amount of the returned products, within 14 days from the date on which the notice of refund was received, without prejudice to the right of Roots Radicals to suspend the payment of the refund until the actual receipt of the products. The refund will be made using the same payment method used by the CUSTOMER. 6. Privacy Roots Radicals will process the personal data of the CUSTOMERs in compliance with the privacy legislation as defined in our Privacy policy, available here: https://rootsradicals.berlin/privacy-statement-eu/ Last updated: 25th May, 2021. 
